Warranty Terms & Conditions
All Parts carry a 12 month Replacement warranty from date of invoice.
If you have a failure and you believe it is a result of a NEW part you purchased from ETP Automotive you need to take the following steps.
- Contact ETP by email with a report:
- Include a full description of the problem
- Vehicle part was fitted too
- Image of the tracking number on the part
- images of the failure.
- If you are unsure if you purchased the part from ETP we can quickly check the part tracking number. - At this time we will also discuss and agree on the course of action you should take.
- Retain the failed part pending ETP Automotive investigation. ETP will advise you of the action you should take with these parts after receipt of your report and investigation.
- ETP will assess your part claim
- If our test show the part was defective due to manufacturing we will accept the part for replacement.
- Parts replacement will be made in the next shipment on a FOB Shanghai basis.
- Credits will not be issued against a customer account.
Please Read This Before Installing Parts
1. NEW PARTS come with replacement only warranty. This warranty is for the original purchaser and is not transferable.
2. To Validate our warranty you must comply with every installation procedure and the Warranty Terms and Conditions.
3. If you’re not prepared to comply with any of the installation procedures and the warranty terms and conditions - DO NOT USE OUR PRODUCTS!
4. ETP Automotive has supplied the product/s from our interpretation of the information you, the customer provided. However, it is the customer’s responsibility to compare the supplied components to the original part/s they are requiring/ replacing, to ensure compatibility and the required quality is correct.
Warranty Terms and Conditions
Any Problems – Email Us First for Assistance
We are here to help!
Our team has many years of experience in the automotive industry, they are here to help you with any issue with parts purchased from ETP Automotive. Emailing us for assistance will save you any unnecessary time or expense with may not be covered under the terms of our warranty. We will attempt to respond to you within 2 business days
About This Warranty
The words ‘our’, ‘we’ and ‘the company’ in this document refer to ETP Automotive. All our goods are supplied with guarantees which cannot be excluded under the China Consumer Law. You are entitled to replacement or major fault.
Please note that the above clause only applies where you make a valid claim pursuant to the Chineses Consumer Law. Without limiting the effect of these Laws, ETP Automotive may take into consideration the following non-exhaustive list of factors in assessing the validity of any claim made under the Chinese Consumer Law, particularly where:
[i] There is in fact any fault of defect;
[ii] You change your mind;
[iii] ETP Automotive bought to your attention any hidden defect before purchasing the part;
[iv] You examined the part before purchasing and/or fitment and should have noticed the fault;
[v] You used the goods in a manner which caused the goods to become unacceptable, damaged or to fail;
[vi] You took reasonable steps to avoid the quality becoming unacceptable, damaged or to fail;
[vii] It was reasonable for you to have relied on our skill or judgement when buying the goods; or
[viii] Something occurred which was beyond human control and that occurred after the part was supplied. In the event that the ETP Automotive finds that any of the above have occurred, ETP Automotive may investigate, oppose or defend that claim under Chinese Laws.
Correct Product Fitment and Installation Procedures
[i] You and your customer must fully comply with any fitting requirements provided with your purchase.
[ii] If no fitting requirements have been provided, you must use your best endeavors to ensure that the parts are fitted with reasonable due care and diligence by a suitably qualified person and in accordance with the OE Manufactures instructions.
Warranty Excludes - This warranty does NOT apply to:
[i[ Any part which has not been serviced in accordance with reasonable requirements and/or the manufacturer’s recommendation.
[ii] Any product which has been damaged due to the fault of any other product component.
[iii] Any product which has not been fitted in accordance with the listed Fitting Requirements.
[iv] Damage to the product from a failure of the owner to properly repair the product or any other product component which effects the product.
[v] Damage to the product due to airborne contamination (or ‘dusting’) entering the air intake system.
[vi] Damage to the product caused by operations a contradiction to the instrumentation/gauge warning devices (high water temperature and low oil pressure, etc.) and includes a ‘dry-start’ condition.
[vii] Damage to the part associated to the incorrect timing or caused by faulty ancillary components.
[viii] A part which is incorporated in a product which hand been fitted with an aftermarket turbocharger or supercharging system, or has been modified in any way to obtain additional horsepower/torque.
[ix] Transportation/freight damage: where ETP Automotive has organized the freight and also included the freight charge on the sales invoice, you have enjoyed the benefits of cheaper freight rate due to our established bulk freight rate. However, ETP Automotive are not the carrier and therefore, will not be held responsible for any damage or loss incurred in the transportation process. All claims are to be taken directly with the Freight forwarder concerned. Marine Insurance is the responsibility of the purchaser and Loss Damage Demurage and delays will not be covered by ETP Automotive.
[x] Products installed into marine and industrial engines which have not been run-in on a dynamometer.
[xi] Any product incorporated into an engine which is found to have been over-sped/over revved, over loaded/lugged, or not serviced in accordance with the manufacturer’s service intervals.
[xii] Freight charges, travelling time for mechanics, fault find or diagnosis time, towing, demurrage, downtime and charges for hire vehicles are not covered under ETP Automotive warranty and such charges will not be reimbursed, regardless of the circumstances.
[xiii] Labour charges are not coverd
[xiv] Repairs, alterations or dismantling of any description.
[xv] Wear and tear from normal operation.
Warranty Period
As specified warranty period against defective manufacture for new parts can be stipulated on the ETP Invoice.
Where there is no Warranty Period on the Tax Invoice, The Warranty Period is either twelve (24) months from purchase date on the invoice or 80,000km after PURCHASE part is installed. Where applicable, this warranty covers your purchase against defective materials and/or workmanship during the Warranty period on the basis that all of the Fitting Requirements and the OEM fitment procedure are met on installation and vehicle use.
IMPORTANT
All claims will require detailed invoices/receipts proving that all our conditions were met at the time of the product installation. Failure to produce this evidence upon filling the Warranty Claim Form will void warranty entitlement. The completed Warranty Claim for will be required thirty (30) days from alerting ETP Engine Parts Pty Ltd of the issue.
Warranty Benefits
Parts:
ETP Engine Parts Pty Ltd will supply free of charge all components required to rectify any authorised claims and also reserves the right to supply used components in certain circumstances.
Labour:
Labour Is not included regardless of circumstances.
Reimbursement of cost to Purchaser:
If the part has been inspected by ETP Automotive and has been deemed warrantable by us, ETP Automotive may in its absolute discretion replace the component FOB
Exclusion of warranty benefits:
ETP Automotive will not recognise or be held responsible for time spent fault finding and/or diagnosis, towing charges, travelling time, demurrage OR down time, loss of profits, consequential damage or loss Labour costs. ETP Automotive cannot be held responsible for any implied or verbal representations outside the invoice description of the goods sold and warranted.
ETP Automotive will not recognise a claim where the failure or defect is cause by:
[i] The non compliance of compulsory fitting requirements, or
[ii] The conditions as outlined under our warranty exclusions.
If you’re not prepared to comply with any of the installation procedures and the warranty terms and conditions - DO NOT USE OUR PRODUCTS!
Making A Claim
Customer’s responsibilities and entitlements:
[i] In the unlikely event any preliminary signs of malfunction within the Warranty Period, the purchaser/operator must:
- A) cease operation of the product immediately;
- B) and notify ETP by email.
Failure to comply with this condition could result in more serious consequential damage to the product and will void any warranty entitlement.
[ii] The purchaser/operator must send ETP Automotive a completed Warranty Claim Form as soon as reasonably possible via fax, email or post after discovering any signs of a malfunction. To get a Warranty Claim Form please email ETP Automotive. A form will be posted/emailed to you and reference number provided.
[iii] ETP Automotive, may require the product to be returned for inspection at your cost with the completed Warranty Claim Form. Please ask ETP Automotive for clarification on what will be need to be returned for inspection.
[iv] Liability under Warranty Claim will not be accepted by ETP Automotive until the product has been inspected by our Warranty Inspection Team and deemed warrantable.
[v] If ETP Automotive does not accept liability for the Warranty Claim, we may in its absolute discretion replace the part in relation to the Warranty Claim, but does not cover consequential costs such as towing, freight, dismantling, laboratory cost and inspection process.
[vi] If ETP Automotive accepts liability under the Warranty Claim, we will replace the part FOB our Shanghai ware house.
[vii] If there is a dispute arising in relation to liability or the quantum of the Warranty Claim, a mutually acceptable third party expert opinion may be obtained at the purchaser’s expense. The third party Engineer must be from the MVRIA or the Office of Fair Trading or be a recognised Automotive Consultant with membership of the SAE and IAME.
[viii] Any Opinion expressed or determination made by the third party expert shall not bind ETP Automotive or the purchaser.